Customer Feedback
We always welcome your feedback, good or bad. Any customers receiving or affected by our services can complain, offer suggestions or give praise. All feedback is treated in confidence.
We appreciate your positive comments when things go well, and also recognise that sometimes things go wrong or that we may not meet our services standards. If they do, we will apologise and aim to put things right promptly and fairly at an early stage. You will not receive any adverse treatment because you have complained.
We will learn from managing and resolving complaints to ensure we make real improvements to our services, and appreciate customer feedback to let us know what is working well, whether we can make further improvements, and ideas or suggestions about how to better deliver services to our customers.
If you would like to pay us a compliment, suggest an improvement or complain about any service you have received from us please click here to complete and submit a short online form.
We aim to:
- acknowledge receipt of your feedback within 5 working days, and
- for complaints, provide a full written response within 10 working days.
