Medium Level Involvement

For residents with a little more time to spare

Block or Street Representatives
Represent the area in which you live by becoming a Block or Street Representative and act as the first point of contact for Atlantic in making information available to your neighbourhood. 

As a Representative you will take part in consultation and monthly estate inspections with your Neighbourhood Manager, report on local services and update information on local Atlantic notice boards where applicable.  You will not be expected to take on individual issues from residents.

We will support you in your role, provide training opportunities and reimburse any reasonable out of pocket expenses that you may incur.

Residents’ Associations
These are usually formed by a group of residents who wish to join together to improve their neighbourhood.  They represent local residents’ views and concerns, and engage with local agencies to achieve this.  Committee members organise their own meetings on a regular basis, help resolve local issues, and often hold social, leisure and fundraising activities.

Home Owner Forum
While home owners are invited to become involved in any of the other ways that we offer, we have a separate Home Owner Forum to discuss specific issues, and look at all aspects of leasehold management, including service charges and sinking funds.

For details please contact Carrie Hounsome, Home Owner Manager, on 023 8068 4300 or at carrie.hounsome@atlantichousing.co.uk

Sheltered Housing Forum
The Sheltered Housing Forum comprises of representatives from each Sheltered Scheme or area of Sheltered Bungalows.  The group has a direct influence on Service Standards and policies and procedures specific to service delivery within Sheltered Housing.

For details please contact Sheena Ibbs, Sheltered Housing Manager, on 023 808 4300, or at sheena.ibbs@atlantichousing.co.uk

Neighbourhood Improvement Panel
Members meet on a quarterly basis to consider and approve bids from residents or staff for funding from a dedicated Neighbourhood Improvement Fund. The fund is designed to enable to improvements to local areas that would not be included on the planned and cyclical maintenance schedule, for example benches, communal area landscaping, lighting, fencing, disabled access, etc.

Design Approval Panel
Members make recommendations on all development schemes, taking into account aspects such as site location, proposed tenure, Housing Quality indicator scores and overall Eco Homes assessment for new development schemes.  The resident representatives on the panel award the Tenants Design Approval Mark to projects that meet the criteria.

Resident Inspection Group (RIG)
RIG inspects and compares Service Standards of your own landlord with that of several other similar sized housing providers, measuring the effectiveness and efficiency within housing services.  They assess our performance in terms of how good we are and what prospects for improvement we have.

Interview Panel
Members of the panel will assist in the recruitment and selection process for front line staff and their associated line managers and senior managers for the First Wessex Housing Group. One resident representative fulfils an equal role in the interview panel that is usually made up of three members, i.e two members of staff and one resident.

Wessex Property Services (WPS) Resident Telephone Surveys
Resident volunteers carry out monthly telephone satisfaction surveys of residents that have used WPS' maintenance and repairs service. Volunteers will typically spend 1-2 hours at the Depot each month speaking with other residents about the quality of service thay have received.
For more details please contact Justin Crittall, WPS Customer Relations Advisor, on 02380 688992 or email justin.crittall@wessexproperty.co.uk